FAQS

 

 

1. ONLINE ORDERING

 

How to use a coupon code ?

If you benefit from an advantage code, it must be entered during your purchase process in your basket summary. At this moment, at the top of the page, you will find a frame indicating “Coupon Code” then click on “Add it”.

Is my order validated ?

Once your order has been validated, you will receive a confirmation email.

How can I pay for my order?

You can pay your order by credit card: credit card, Visa, Mastercard, American Express or via your paypal account.

How to order on your website?

You can order The Candygraphy through our online Candy Shop, https://louloupti.com.
Once your selection is done and the products added to your cart, you proceed to the confirmation of your order according to the following steps of the basket.
Note: Delivery is only made to one address. Indeed, we do not offer the possibility of making multi- address deliveries for the same order. For this, you must pass two or more separate commands.

Are the payments secure?

All payments made on our site are secured through the Stripe online payment service.
All information that passes through Stripe is encrypted according to a protocol that relies on the highest level of protection currently available. Your credit card number is not retained.

 

 

2. HOME DELIVERY

 

Delivery country

Delivery of orders made on our site is provided by different carriers depending on the country of delivery.

List of countries of delivery:

What are the delivery times ?

is estimated

How can I track my package ?

A tracking number will be sent to you by email. You must then go to the carrier’s website to track your package with the number.
With the shipping number, the Customer can follow the progress of his package on the carrier’s website.

Packaging of packages

We take the greatest care in packaging your products so that they are protected from the vagaries of transport.

 

 

3. OUR PRODUCTS

 

Is there a The Candygraphy reseller near my home?

You can consult the list of The Candygraphy resellers in the contact page.

What is the expiry date for consumable sculptures?

The DLC (Consumable Limit Date) is indicated under each of our products : 24 months

What is the origin of our products?

All our food products are made in France.

Can there be a presence of allergens in your products?

No.

Do you use gelatin?

Yes, beef gelatin is used in our consumable sculptures.